FAQ

If you have any questions, please contact us：Telephone:(+852) 21172181, (+852)69450032  Email us:sales@richzonetech.com

1.

Q: How to get your products quotation?

A: Please leave a message by "ONLINE INQUIRY" sheet or inquiry us via “Live-chat “on our homepage directly. Firstly please tell us your company name, address, phone, what products you need and the qty; we will quote to you in the shortest time.

2.

Q: How to place an order? Do you accept sample order?

A: Easier way, please send an email to show your ideal products information or call us directly, our sales team will serve you soon (Working time: AM9:00-PM: 18:00 Beijing time, from Monday to Saturday). Any we accept sample order, but this charge is paid by client.

3.

Q: What is the MOQ (minimum order quantity) for your products?

A: Frankly speaking, any quantity is acceptable.

4. 

Q: What is the lead time for your regular products?

A: 1-3workdays for regular order(less than 100pcs);
      
5. 

Q: What is your payment term?

A: Our available payment method mainly by Bank Transfer, Cash, T/T, L/C, PayPal, and Western Union

6.

Q: What is your way for shipping?

A: Usually according to the client’s choice      

7.

Q: Product warranty

A: All of our products have 3 years warranty. We conduct strict quality control and management and we have 3 years warranty, high quality and perfect service, also our prices are reasonable, so that we can win trust from our customers.